Business Development Manager

at Swedbank in Tallinn, Estonia; Tartu, Estonia
Employment type: Job
Deadline: 25 October 2017
Offer last updated on 26 October 2017
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About the job

We are looking for a Business Development Manager to strengthen our team and provide the best in class customer data to all stakeholders across Swedbank. Sounds interesting? Group Customer Value Management (GCVM) function allows us to deploy a situationally aware and non-intrusive services model where we stay relevant during our customers’ life phase changes, using the power of our customer knowledge to predict their shifting needs over time. Our success depends on data availability and technology to utilize the data and customer knowledge - this is the main agenda for Data & Tools unit within the GCVM. To succeed in this role you need to be passionate about improving business services using customer data and you should truly believe that success is something that can only be reached by working closely with other stakeholders. This means that you have to be willing to learn from others as well as share your own knowledge and experiences. Good communication skills are one key to succeed in this role. We also hope that you have good experience and knowledge of business analysis and systematic way of working. Since your main stakeholders are all over Baltic and Sweden you have to have excellent English skills in both written and oral form. You should be able to work independently as well as in the team. This position also requires some travelling (exact frequency depends on the projects and your background). We don’t expect you to have previous experience in maintaining services or understanding Enterprise Data Warehouse concept, but it would definitely be an advantage. Previous roles relevant for this position, e.g. • Business Service Manager • Business Analyst/ Requirements specialist • Data Steward


You will be responsible for assigned customer BI data business services and service lifecycle acting in Business Service Manager role. You will also conduct business service analyses, define business rules and requirements in cooperation with wide range of colleagues. This assignment includes to: • Manage business services according to responsibility area, create and maintain related documentation • Define business rules, processes and conduct activities to ensure the high quality of business service • Act as product owner/ business analyst to gather and document business rules and requirements • Act as business project manager for development projects related to the services or systems • Co-operate with stakeholders and business users, consult and conduct trainings and prepare information materials in your responsibility area


passionate about improving business services using customer data


“In my team you will have the opportunity to be part of international and multi-tasking environment where you will have many challenges. Customer Data Development is very important strategical area in the bank and you can help to make it better and even more successful. And Swedbank’s data warehouse is one of the best in the area so you should definitely come and see it by yourself!” - Evelyn Välja, Head of Department

More information

Swedbank is the bank for the many. As an employer we favour inclusion, support workforce diversity and are leading in gender equality. We welcome all applicants regardless of gender, religion, or other conviction, age, sexual preference, nationality, origin or disability.